FAQ • Puronics

Puronics Frequently Asked Questions

Puronics® water treatment products condition and purify millions of gallons of water per year. From large corporations, hotels and restaurants, to residential homes, Puronics® has been providing crystal clear, high quality water for over 70 years!

Below are some of the most frequently asked questions we receive from customers regarding our Whole-House Systems and Drinking Water Systems.

Whole-House Systems FAQ's

What maintenance is required?

For our systems with 10” diameter tanks that include our bacteriostatic carbon filter media, SilverShield® HYgene®, the carbon must be replaced every 112,500 gallons of water used, which for a typical family of 4 is about 12-18 months. Our 8” diameter tanks have a replacement interval of 75,000 gallons, and our 12” diameter tanks have a replacement interval of 150,000 gallons.  Our smart iGen® series measures the amount of water that is filtered and informs you when it is time to change the filter media by saying “Call for service” on the display. For our older generation systems, you will need to estimate how often the maintenance needs to be done based on the size of your family and an estimate of your water usage.  Our systems that use salt for back flushing need to have the salt replaced periodically. Keep the salt at least half full in the salt tank.

How long does the filter media last?

SilverShield® HYgene® lasts for 112,500 gallons of water. For Clarius and Goodspring systems, the Purifex® media should be replaced at the same time as the SilverShield® HYgene®. For Goodspring™ 10” systems with ScaleMax, the ScaleMax media should be replaced every 5 years or every 375,000 gallons of water. For Goodspring 13” systems with ScaleMax, the ScaleMax media should be replaced every 6 years or every 500,000 gallons of water. Our smart iGen® series systems inform you when it is time to change the filter media by saying “Call for service” on the display. Those systems are measuring the water that gets filtered by the system. For our prior generation of systems, you will need to estimate how often the maintenance needs to be done based on an estimate of your water usage.

Why does my system need maintenance?

In order to continue to filter your water as expected, it is important to have regular maintenance. Having regular maintenance ensures your system will continue to provide you with top quality water.

Can I do the maintenance myself?

The maintenance requires special materials and tools.  If you want to do the maintenance yourself, you are welcome to do so. To maintain the warranty on your system, we recommend you go through your local Authorized Dealer to ensure everything is done correctly.

How much does maintenance cost?

Please contact your original installing dealer. If you cannot find their information, you can use our Dealer Locator to find a local Authorized Dealer. If you need additional help finding an Authorized Dealer, you can call us at (844) 787-6642 or you can email us at dealer@puronics.com.

What kind of salt should I be using?

Any brand of extra coarse water softener salt or pellet type water softener salt.

How often do I need to add salt to the brine tank?

Check the brine tank every month to month and a half. Add one bag of salt as needed to keep the tank at least half full.

What is the difference between the systems?

Puronics® manufactures water softeners, no-salt water filtration systems and problem water treatment systems. The primary difference between the Defender™, Hydronex® and Terminator® is the tank construction and material. The Filtramax™ is like a Terminator® with an extra layer of filter media. No-salt water filtration systems filter the water, but they do not soften it. The Goodspring™ BWS and Goodspring™ BPS both include ScaleMax, which reduces scale build-up. They differ in tank material. The problem water treatment systems are designed to treat specific contaminants, such as hydrogen sulfide and iron.

Who do I contact for service?

Please contact your original installing dealer. If you cannot find their information, you can use our Dealer Locator to find a local Authorized Dealer. If you need additional help finding an Authorized Dealer, you can call us at (844) 787-6642 or you can email us at dealer@puronics.com.

Drinking Water Systems FAQ's

What maintenance is required?

The pre- and post-filters should be changed every year, and the membrane should be changed every 3-5 years.

How long do the filters last?

The pre- and post-filters last one year. The membrane lasts 3-5 years.

Why does my system need maintenance?

In order to continue to operate as expected, the filters need to be replaced. By replacing your filters regularly, you ensure that you will continue to have high-quality water.

Can I replace the filters myself?

If you prefer, you can change the filters yourself.  We recommend having your local Authorized Dealer maintain the unit. However, if you do not have an Authorized Dealer in your area, you can purchase replacement filters through our online store.

Where can I buy replacement filters?

You can purchase them through your local Authorized Dealer or through our online store.

What is the difference between the systems?

Our newest model, the Micromax™ 7000, has the sleekest design and easily fits under a kitchen sink. The Micromax™ 6500 has an additional pre-filter for sediment. The Pur-Alkaline filter is designed to be used along with a reverse osmosis system to add back minerals and increase the pH of the water.

Who do I contact for service?

Please contact your original installing dealer. If you cannot find their information, you can use our Dealer Locator to find a local Authorized Dealer. If you need additional help finding an Authorized Dealer, you can call us at (844) 787-6642 or you can email us at dealer@puronics.com.

General FAQ's

Is there a dealer in my area?

Please use the Dealer Locator to find your local Authorized Dealer. If you need additional help finding an Authorized Dealer, you can contact us at (844) 787-6642 or you can email us at dealer@puronics.com.

I lost my owner’s manual. How can I get a new one?

Please email us at dealer@puronics.com to request a replacement manual.

Where can I find information about job openings?

Please check our Careers page to see current job openings and send us your resume.

How do I become a dealer?

Please see our Dealer Program page for more information on becoming an Authorized Dealer. You can also email puronics@puronics.com.

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